TIPS FOR TRAVELLERS
Cuba is a peculiar destination, so knowing a little about how some things work is very important for travellers, especially for those who come for the first time. Here are a few tips that will make their holiday much more enjoyable and hassle free.
E-Visa
- Most tourists visiting Cuba must obtain an electronic tourist visa (E-Visa), valid for 90 days.
- We can provide the required e visa for clients.
Airport
- Arrivals can be busy and sometimes confusing, with possible delays at passport control, luggage screening, or baggage claim.
- A representative from our agency will be waiting with a sign showing the client’s name and the Tour Operator’s logo (provided by the TTOO). Take your time to check all signs carefully.
- Free Wi-Fi is available for 30 minutes per passenger.
- Duty-free shops accept credit/debit cards (except those linked to U.S. banks). Other shops accept USD or EUR in cash. CUP is not accepted.
- Spend any CUP during your stay, since exchanging unused CUP at departure may not always be available.
- For departures, arrive at the airport at least 3 hours before your flight.
Wi-Fi
- There is Wi-Fi access (via code) in all private accommodations we use.
- In government hotels, access is provided via a receipt with username and password, often valid for a limited time (e.g., 3 hours). Clients can request another once it expires.
- Access is usually limited to one device at a time.
- Some restaurants also offer Wi-Fi.
Language
- Front desk staff at government hotels often speak basic English.
- Private accommodation hosts are less likely to speak English.
- Restaurant staff, shopkeepers, taxi drivers, and transfer drivers generally do not speak English.
Money
- The Cuban peso (CUP) is the only legal cash currency.
- Government hotels, restaurants, and shops accept card payments in USD (except U.S.-issued cards).
- Private suppliers (restaurants, accommodations, shops) prefer cash in USD, EUR, or CUP. Some list prices in CUP but accept USD/EUR at their own exchange rate.
- Coins are not accepted; small denomination notes are useful.
- Bring USD/EUR and consider obtaining some CUP once in Cuba.
- Official exchange rate: 400 CUP = 1 USD and may fluctuate. Grey market rates could be lower or higher but not legal—consult your guide for safe options.
- Banknotes must be in good condition (not torn, marked or stained).
- ATMs are scarce and some of them are out of order—do not rely on them.
Plug Sockets
- Most sockets are American-style (two flat prongs).
- Some properties also have European-style (two round prongs).
- Bring both types of adapters or a universal adapter.
Safety
- Cuba is considered very safe for tourists.
- Even when walking at night in areas with poverty, visitors rarely feel unsafe.
Food
- Cuba is not a gourmet destination, but traditional dishes such as rice and beans, pork, chicken, shredded beef, ajiaco, fried plantains, and fresh salads are popular and well-loved.
- Privately run restaurants generally offer better quality than government establishments.
- Vegetarians, vegans, and those with gluten intolerance should plan ahead for meals.
Water
- Tap water is not safe to drink. Always use bottled water.
- Some hotels filter water, but plastic reduction initiatives are not widespread.
Shops
- Small shops are more abundant than larger stores, selling basics like shampoo, soap, liquor, and packaged food.
- Bring essential items and medications (painkillers, stomach relief, sunscreen, and mosquito repellent) with you.
Packing List
- Light clothes appropriate for hot & humid weather, swimwear, walking shoes, raincoat, and light sweater for places with strong air conditioning.
- Sunscreen, insect repellent, medicines such as painkillers, stomach remedies, antihistamines.
- Travel-size first aid kit: Band-aids, antiseptic wipes, rehydration salts
- Reusable water bottle, snacks
- Power adapter, unlocked phone, offline maps
Rental Cars
- Cars are provided with a full tank; no need to refill before returning.
- Extra costs (e.g., additional driver) must be paid by card (non-U.S. bank cards only).
- Physical maps can be outdated—download MAPS.ME before arrival; especially iPhone users as it cannot be downloaded once in Cuba.
- Tourist-designated petrol stations accept non-U.S. credit cards in USD or prepaid CLASICA cards (available at CEDECAs for $4). Balances are non-refundable.
Road Conditions
- Roads in Old Havana are narrow, busy, and often have potholes. Cobblestone and pedestrian streets are common.
- Stick to the Malecón and main roads for easier driving.
- Highways are generally good, with up to three lanes, but poor markings and potholes require attention.
- Speed limit: 100 km/h, but often reduced near bridges.
- Hitchhikers are common—do not pick them up.
Transfers
- Vehicle type and quality vary by region and provider.
- We always select the best available transport options.
- Drivers usually speak only basic English.
Private Accommodation
- All private accommodations include: private bathroom, Wi-Fi, fridge/minibar, safe, air conditioning, and a generator.
- Basic amenities (soap, towels, toilet paper) are provided. Bring personal items like toothbrush, shampoo, and toothpaste.
Weather in Cuba
- Hurricane season: June–November (highest risk in September–October).
- Average annual temperature: 28°C, with about 8 hours of sunshine daily.
- Temperatures remain fairly consistent year-round.
Best Time For…
- Traveling: October–April
- Birdwatching: February–April
- Tobacco plants: December–January
- Tobacco leaf processing: January–June
- Flamingos: July–August
Best Spots For…
- Diving: Península de Guanahacabibes, Península de Zapata
- Fishing: Península de Zapata, Trinidad
- Birdwatching: Las Terrazas, Península de Zapata, Viñales, Cayo Coco
- Trekking: Viñales, Las Terrazas, Topes de Collantes, Sierra Maestra, Parque Nacional Alejandro de Humboldt
- Heritage Cities: Havana, Cienfuegos, Trinidad, Camagüey, Baracoa
- Beaches: Varadero, Cayo Santa María, Cayo Ensenachos, Cayo Coco, Guardalavaca